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Product guarantees

1. All products commercialized by Proxel Ltd. are covered by the 36-month warranty for defects of conformity. To use the warranty, the Customer must keep the receipt received with the purchased goods.

2. The 36-month warranty applies to products with a lack of conformity, provided it is used correctly, in accordance with its intended use and as provided in the technical documentation. This guarantee is limited only to the private consumer (a person who buys goods for purposes not related to his professional activity, or making a purchase without indicating in the order form a reference to VAT). In case of lack of conformity, Proxel s.r.l shall provide, at no cost to the customer, the restoration of conformity by repair / replacement or reduction of the price, until the termination of the contract.

3. Assuming that, for whatever reason Proxel S.r.l.., was not able to replace a product under warranty (repaired or replaced), it can proceed, with the consent of the customer, the replacement of the product itself or with another of equal value or characteristics and, finally, the issue of a voucher for the same amount spent on another product valid for 6 months from the date of issue.

4. No damage may be required to Proxel S.rl. for any delay in repair or replacement of products under warranty.

5. In cases where the application of warranty requires the return of the product, the product must be returned by the Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.. ..).

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