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Privacy Policy

Data protection

We appreciate that online security is one of your biggest concerns. That’s why we’re committed to using the highest security standards to protect your data from unauthorised access.

Do you store my payment details?
No. Once your order has been placed and paid for by credit or debit card we can no longer access this information. This is to provide maximum security for our customers.

When do you record and process personal data?
Your address is stored in our system to ensure your orders are handled quickly and without any problems. We use the data you provide us is in accordance with the Italian Data Protection Act N. 196/2003 and Distance Selling Regulations. We use your address solely to provide you with information about PROXEL S.r.l.’s products and services as well as for market research, tracking of sales data, and in order to contact you or send you publications. PROXEL S.r.l may also disclose the data within its group of companies and to its professional advisers and agents for the above purposes. By submitting your data to us you agree to our storage and use of the data. In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information are: Type of Internet Browser you are using, type of computer operating system you are using and/or the domain name of the website from which you linked to our site or advertisement. We do not forward your address to third parties without your explicit permission.

Why do you need my personal data?
The personal data we collect enables us to be certain that we always identify each customer correctly. As part of our stringent measures to prevent identity fraud, we even collect date of birth as an additional safeguard.

How can I change my order and personal data?
You can always change your order by entering your shopping basket at the top right-hand corner of every page. Here you can add or delete products and enter promotional codes, etc. You can also change your address when logging in and specify a different delivery address during the order process.