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Right of withdrawal


Information on the Right of withdrawal.

Purchases made on the site store.proxel.com, like all contracts concluded at a distance, are governed by Italian Decree 185 of 22 May 1999, which provides for the possibility for the consumer to exercise the right of withdrawal.
The consumer may exercise the right of withdrawal within 14 days from receipt of goods. Such a right of withdrawal is the right to return goods purchased from the supplier without penalty and without specifying the reason and with the result of obtaining the refund of the purchase price.

How to exercise the right of withdrawal:
The right of withdrawal is performed by sending, within the said period of 14 days from receipt of goods, of a written notice by registered letter with acknowledgment of receipt addressed to: Proxel s.r.l. Via Val Della Torre, 39, 10149 Torino (TO).

This communication must necessarily contain the follows:

1. The number of the order of which is being exercised the withdrawal right;
2. The express will of the Customer to terminate all or part of the purchase contract;
3. Description and codes of the items for which is exercised the right of withdrawal;
4. A copy of the purchase document (invoice - shipping document).
5. Bank details of the Customer.

Upon receipt of the letter with which the client communicates its intention to exercise the right of withdrawal, once checked that the above requirements are correct, we will communicate by e-mail to the customer a number (called DDR) for the return of products. Customer agrees to return the products for which it was exercised his right of withdrawal no later than fourteen (14) days of the DDR sending the goods to the following address: Proxel S.r.l. Via Val Della Torre, 39, 10149 Torino (TO), and taking care to clearly indicate on the outside the number of DDR. The costs and risks of transport for the return are fully paid by the Customer. The return of products that are damaged, deteriorated or lacking original accessories or equipment will not be accepted and the same will be returned to the sender with an increase in transport costs.
once the goods are received in accordance with the above and once made the necessary checks, it will be reimbursed the customer in the shortest possible time.

Refund will be made by bank transfer, postal order or by check.

The right of withdrawal applies to physical persons who buy for purposes not related to their professional activity. They are therefore excluded from the right to cancel purchases made for retailers and businesses.